FRASSON JOURNEYS (or “we” or “us” respects your privacy and is committed to protect the personal information that you share with us.
This Privacy Policy addresses personal information that we collect, use and share through our website, www.frassonjourneys.com, mobile application and other products and services (collectively, the “Services”), the security procedures in place to protect the misuse of your information, and the choices which are available to you regarding the use of your data. By using the Services, you are knowingly and willingly agreeing to be bound by this Privacy Policy. (Please note that this Privacy Policy does not apply to our processing of information about employees, contractors or our vendor contacts.)
Collection of Information
When you browse the site and have not registered for any online service from FRASSON JOURNEYS, you browse anonymously. Personal Information is not collected as you browse. “Personal Information” is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including but not limited to a first and last name; email address; a home, postal or other physical address; or other contact information. When you register for or request any Site service, or when you complete the Guest Information Form online after you have reserved a journey, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from FRASSON JOURNEYS, or help facilitate your travel with FRASSON JOURNEYS. Additionally, we may request your destination and travel interests, which allows us to further personalize your Site and email messages.
We may also use this Personal Information in aggregate to generate market research reports. Demographic data such as age, gender and interests provided by Google are collected and used to analyze our Site visitors through Google Analytics Demographics and Interest Reporting. Google Remarketing ads are advertised to Site visitors that have visited specific pages on the Site.
We may share Personal Information with law enforcement agencies if there is a criminal investigation or suspected illegal activity, to protect the rights and property of FRASSON JOURNEYS; to investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages; to protect against misuse or unauthorized use of the Site; or during emergencies, such as when we believe someone’s physical safety is at risk.
When you access or use our Services or transact business with us, we automatically collect information about you, including:
Usage Information. Information about your use of the Services, such as the date and time the app on your device accesses our servers.
Transactional Information. Information about the transaction, such as reservation details, purchase price, and date and location of the transaction.
Log Information. Information related to your access to and use of the Services, including the type of browser you use, app version, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
Device Information. Information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, Media Access Control (MAC) address, screen resolution, language, and mobile network information. We use this information to ensure that our Services function properly.
Location Information. The approximate location of your device from your IP address.
Online Surveys
We value opinions and comments from FRASSON JOURNEYS customers, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve FRASSON JOURNEYS products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.
Cookies
We (and our service providers) may use different technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that we may use for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about use of our Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions about them. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that may be used in our Services or emails to help deliver cookies, count visits, track your actions on our Services and communications, compile statistics about the use and response rates of our Services and communications, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see YOUR CHOICES below.
FRASSON JOURNEYS may send you emails based on Personal Information you provided, both online and through your transactions with us. These emails may come directly from FRASSON JOURNEYS or from a company we have engaged on our behalf. You can opt-out of receiving marketing email from FRASSON JOURNEYS as described below in the section entitled: “Declining Email.” When we send you email, we may use your email address to identify information about your receipt of the email, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular web page. This information is used to measure response rates to email communications as well as enhance your Site experience.
FRASSON JOURNEYS does not provide your Personal Information to our business partners. However, we may send you offers on behalf of our business partners. If you take advantage of an offer from an FRASSON JOURNEYS business partner and become their customer, they may independently wish to send emails to you. In this case, you will need to inform them separately if you wish to decline receiving future emails from them.
Declining Email
FRASSON JOURNEYS provides all recipients with a means to decline receiving marketing email. At any time, you may request to discontinue receiving email from FRASSON JOURNEYS by following the opt-out instructions included at the bottom of all FRASSON JOURNEYS marketing email and informing us of your preference
Children
We process personal information about children to provide products and services when they are guests on one of our trips, but do not seek to collect personal information about children for any other purpose. Our Services are not targeted at, nor do we knowingly collect personal information from, children under the age of 18. If we have reason to believe that information is being provided by a person under the age of 18, we will not collect the information. If you believe that we have collected information from a person under 18, please contact us.
Your Choices
You have certain choices about the information we collect, use or share. To exercise any of your rights described below, please email us or send us a letter at any time at the address provided at the end of this notice (see “Contact Us”).
- You may see what data we have about you, if any.
- You may change or correct any data we have about you.
- You may instruct us to delete any data we have about you that is not required for the purposes described in this notice.
- You may express any concern you have about our use of your data.
- You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Services may then be inaccessible or not function properly.
- You may opt out of receiving promotional emails from FRASSON JOURNEYS by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations. If you prefer that we discontinue sharing your personal information on a going-forward basis with our marketing partners (e.g., Epsilon Data Management) and/or with our affiliated companies for their direct marketing purposes, you may contact us at info@frassonjourneys.com
Contact Us
For further information, or to exercise any rights described herein, please contact us at:
FRASSON JOURNEYS
Julio Cortázar 5050
San Carlos de Bariloche (8400)
Pcia. Rio Negro
+ 54 9 2944 667755
